Refund & cancellation policy

This policy explains how cancellations and refunds work for paid yudochat subscriptions — the Creator, Pro and Agency plans — offered by Iverton AI Pvt Ltd (India). The Free plan requires no payment and can be used indefinitely.

1. All subscriptions are billed by the app stores

yudochat subscriptions are purchased as in-app purchases through the Apple App Store or Google Play (managed via RevenueCat). Because the stores process the payment, billing, cancellation and refunds are handled by Apple or Google under their own policies — we cannot charge or refund your card directly.

2. Cancelling your subscription

• You can cancel anytime from your store subscription settings — Apple: Settings → your name → Subscriptions; Google Play: Play Store → Subscriptions.
• Cancellation stops future renewals. Your plan stays active until the end of the period you've already paid for, then drops to the Free plan.
• No cancellation fees, no questions, no retention maze.

3. Requesting a refund

• Subscriptions bought inside the iOS app are refunded by Apple — request via reportaproblem.apple.com.
• Subscriptions bought inside the Android app are refunded by Google Play — request via your Play Store order history.
• Apple and Google set their own refund windows and eligibility rules; approval is at their discretion.
• We're happy to help you navigate either process: [email protected]. If a verified fault on our side prevented the Service from working, tell us — we'll support your store refund request and can extend your plan or quota as a goodwill remedy.

4. Contact

For any billing question, cancellation or refund request, write to [email protected] with your registered email and (for refunds) the payment reference. We aim to respond within 2 business days.