Terms of service

These Terms of Service ("Terms") are an agreement between you and Iverton AI Pvt Ltd (India) ("we", "us") governing your use of the yudochat mobile application and website (the "Service"). By creating an account or using the Service you accept these Terms and our Privacy Policy.

1. What the Service does

yudochat automates engagement on social accounts you connect: replying to comments, sending direct messages you configure, and organising the people who interact with your content into a leads inbox — using the official APIs of Instagram and Facebook (Meta Platforms, Inc.) and YouTube (Google LLC). The Service acts only on instructions you configure: your trigger words, your templates, your links, your settings.

2. Eligibility and accounts

• You must be at least 16 years old to hold a yudochat account. We ask for your date of birth at sign-up and check it. You must also meet the minimum age of the platforms you connect (at least 13, higher in some regions) and be able to form a binding contract to purchase a subscription.
• Business and agency accounts, and use of the creator–brand marketplace, are for users aged 18 or older acting for a business.
• You may only connect social accounts you own or are expressly authorised to manage.
• You are responsible for keeping your login credentials secure and for all activity under your account.
• Information you provide must be accurate and kept up to date.

3. Third-party platform terms

Your use of the Service is additionally governed by the platforms you connect:

• By connecting YouTube, or by using our free YouTube comment checker, you agree to be bound by the YouTube Terms of Service. Google's Privacy Policy applies to Google's handling of your data, and you can revoke yudochat's access anytime via Google security settings.
• By connecting Instagram or Facebook you agree to comply with Instagram's Terms of Use and Meta's Terms of Service.

If a platform suspends, limits or changes its APIs or policies, parts of the Service may stop working; Section 9 applies.

4. Acceptable use

You agree that you will not use the Service to:

• send spam or messages that violate the connected platforms' policies or applicable anti-spam law;
• deceive, harass, defraud or impersonate anyone, or post abusive, hateful, sexual or threatening content — messages, profiles, pitches and campaigns containing such language are blocked automatically, and anything that gets through can be reported from the app and is reviewed within 24 hours;
• promote illegal products or services, or content you don't have rights to;
• attempt to bypass the Service's rate limits, quotas or safety systems;
• reverse-engineer, resell or white-label the Service without our written agreement.

You are solely responsible for the content of the replies, messages and links you configure and for ensuring your automations comply with the platforms' rules and the law of the jurisdictions you operate in.

5. Automation limits and account safety

To protect your connected accounts, the Service enforces platform-safe rate limits and may pause, throttle or stop automations when a platform signals errors, quality issues or risk. We may adjust limits as platform policies evolve. Automation of social platforms carries inherent platform-enforcement risk; while yudochat uses only official APIs and conservative limits, we cannot guarantee actions a platform may take on your account, and we are not liable for them.

5A. Creator–brand marketplace

The Service includes a marketplace where businesses and agencies ("Brands") can discover creators, send collaboration invites, and post campaigns that creators may apply to, and where the parties may exchange contact details, deliverables and feedback. Using it requires accepting our Collaboration Terms, which govern this section and are accepted in the app before your first brief, application or invite. For this marketplace, yudochat acts solely as a neutral venue:

• No party to your deals. Any collaboration, engagement or contract formed between a Brand and a creator is strictly between those parties. yudochat is not a party to, broker of, or guarantor of any such agreement.
• No payments through the Service. The Service does not process, hold or escrow collaboration payments. All payment arrangements, invoicing and taxes are the parties' own responsibility. Tools such as the rate calculator and invoice generator are conveniences, not financial, tax or legal advice.
• Measured and user-provided information. Creator follower counts and post statistics are read from the accounts creators connect, as reported by those platforms at the time of reading; post statistics are shown only where the creator has chosen to share them. Other profile details (such as niche, city and rate) and campaign details are provided by users. yudochat does not warrant the accuracy of platform-reported figures or of user-provided information.
• No guarantee of outcome. yudochat does not guarantee that campaigns receive applications, that creators are selected, that deliverables are provided or accepted, or that any party performs or pays.
• Disputes. Disputes arising from collaborations are between the parties involved. We may, at our discretion, act on reports (including removing content or suspending accounts) but have no obligation to mediate.
• Community safety. You may report content or block users in the app. Content that is fraudulent, misleading, infringing or otherwise violates Section 4 may be removed and the account actioned.
• Contact reveal. When a collaboration invite is accepted, both parties' email addresses are shared with each other. Use of those details must comply with applicable law (including anti-spam rules).

6. Plans, billing and renewal

• Paid subscriptions — including Creator, Pro and the Agency tiers — are sold as in-app purchases through the Apple App Store or Google Play (managed via RevenueCat). Prices are shown in the app before you purchase.
• Subscriptions renew automatically until cancelled. Billing, renewal and cancellation are handled by the store you purchased through — manage or cancel in your Apple or Google account's subscription settings. Cancellation takes effect at the end of the current billing period.
• Applicable taxes are handled by the stores at checkout.
• Refunds are governed by the respective store's policies and our Refund & Cancellation Policy.
• We may change pricing or plan limits with notice before your next renewal; free-plan limits may change with in-app notice.
• Plans described as "unlimited" are subject to fair use: each carries a monthly ceiling, shown in the app and on our pricing page, set far above normal use to protect the Service and your connected accounts from runaway automations.
• New accounts may receive a free trial of a paid plan. When it ends, the account moves to the Free plan automatically — nothing is charged, and nothing is deleted.

6A. AI features

The Service includes AI generation tools (for example, hashtag, script, caption and repurposing helpers). AI-generated output may be inaccurate, incomplete or unsuitable — review and edit it before you use or publish it, and you remain responsible for anything you post. The prompts and content you submit are processed by third-party AI providers to produce the output, as described in our Privacy Policy — and only after you allow it: the app asks before the first AI request, and Settings → AI features turns it off again at any time. AI output is not professional, financial, tax or legal advice.

7. Intellectual property

The Service, its software, design and branding belong to Iverton AI Pvt Ltd. Your content, templates and your audience data remain yours; you grant us only the licence needed to operate the Service on your behalf. If you send us feedback, we may use it without obligation.

8. Termination

• By you: stop using the Service anytime; delete your account in-app or per the data deletion page. Deletion of data follows the Privacy Policy's retention schedule.
• By us: we may suspend or terminate accounts that violate these Terms, create legal or security risk, or abuse the platforms. Where reasonable, we will warn you first.

9. Disclaimers

The Service is provided "as is" and "as available". We do not warrant uninterrupted or error-free operation, that automations will run within any particular time, or any particular business results (leads, sales, followers). Third-party platforms are outside our control.

10. Limitation of liability

To the maximum extent permitted by law, Iverton AI Pvt Ltd is not liable for indirect, incidental, special or consequential damages, loss of profits, revenue, data or goodwill. Our total aggregate liability for all claims relating to the Service is limited to the amounts you paid us in the three (3) months before the event giving rise to the claim (or ₹1,000 if you paid nothing). Nothing in these Terms limits liability that cannot be limited by law.

11. Indemnity

You will indemnify Iverton AI Pvt Ltd against third-party claims arising from your content, your automations, your breach of these Terms, or your violation of platform policies or law.

12. Governing law and disputes

These Terms are governed by the laws of India. Courts having jurisdiction over the registered office of Iverton AI Pvt Ltd have exclusive jurisdiction, subject to any mandatory consumer protections that apply to you.

13. Changes to these Terms

We may update these Terms; the date above reflects the latest version. For material changes we will give notice in the app or by email before they take effect. Continued use after changes means acceptance.

14. Contact

Iverton AI Pvt Ltd — ivertonai.com
Support: [email protected] · Legal & privacy: [email protected]